7.20.2008

perceived barriers and consumer behaviour.

The perception of a barrier is more important than the realities of that barrier.

This is equally true of whether or not you can get someone to pay for a product or service, whether they will pay twenty nine dollars but not thirty, whether they will change their behaviour around your product or service, or whether they will watch / eat / do what-have-you in a new location.

The issue isn’t simplifying the barrier, or even minimizing it.  The issue is the existence of that barrier.

The reason itunes is important is it carefully removed the perception of barrier from the music buying experience.  You use the same program to buy music that you use to play music.  Once your details are logged, you just click through.  In the same window you use to play your music.

Buying a song has the same fundamental user experience as playing a song you already have, or subscribing to a podcast.

So, to dispute a point I made earlier, it is still logical to attempt to make money selling music.  Assuming the manner in which you sell music is not too divergent from what your market would be doing anyway.  It’s not the price point that matters (25 cent MP3s are just as expensive in terms of time and effort as 99 cent ones).  It’s the perceived barrier.

No comments: