lessons in human failings.

The main thing I learned in the last month is that no matter what I am dependent on a mixture of my memory and my hearing.  This is one of the reasons my preference is for email, or another form of written communication.

I am addicted to having a paper trail.

The problem is, that having a paper trail in many cases demands repetition.  And people (myself included) have very little tolerance for repetition, especially in cases where technology is involved.

The solution is fairly simple - I would pay through the nose for a service that delivered automated transcripts of my phone conversations, or even of face to face conversations, to my email inbox.  Being able to point to the exact moment of communication breakdown would be essential, especially since it has become unavoidable that I conduct fairly important conversations over several media.

An increased dependence on technology means an increased demand for accuracy.  unfortunately, the rust between the gears is always human falliability.  Plan accordingly.